So, what about that name?
If you’ll indulge us, the name Maven is fundamental to who we are as an FBO. Most, if not all definitions of Maven mention the word expert, which by extension carries with the notion of expertise. According to an article entitled “The Making of an Expert” in the Harvard Business Review, real expertise must pass three tests:
“First, it must lead to performance that is consistently superior to that of the expert’s peers. Second, real expertise produces concrete results. Brain surgeons, for example, not only must be skillful with their scalpels but also must have successful outcomes with their patients. A chess player must be able to win matches in tournaments. Finally, true expertise can be replicated and measured in the lab. As the British scientist Lord Kelvin stated, “If you can not measure it, you can not improve it.” (Harvard Business Review, 2007)
This three-part test of expertise fits us perfectly. Maven by Midfield™ is one of a handful FBOs at Pontiac airport and delivering performance that is consistently superior to our peers fuels our passion for excellence. Likewise, a great performance misses the mark if it doesn’t produce concrete results. Helping our clients succeed through our actions are the results we pursue. Lastly, we view the replication and measurement of expertise simply: Expertise should be the domain of all employees of Maven™ – not just a few experienced hands. By training our employees constantly, and auditing against our safety and service promises, we create a replicable, lasting culture. One that delivers value to you, our customer.
And all this from an FBO?